Cancellation of pack lessons
• 'Unstarted' lesson packs⁽¹⁾ can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack⁽²⁾ is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
Cancelling individual requests in a pack
• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the following policy.

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Before request is confirmed (fixed)
• Cancellation possible at any time without charge.

After request is confirmed (fixed)
• More than 24 hours before lesson start time.→ Cancellation is possible at any time.
• Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
• No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)