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Katy_Ikeda Customer Service English - Hotels and Restaurants

Pack of 5 Customer Service English - Hotels and Restaurants

50min 7,000Баллы (1,400 Points per lesson)

Урок Skype

Do you work in an international hotel or a restaurant, and you lack the confidence to speak to English speaking guests? Then this is the lesson for you!

Lesson Pack Details

This is a 5-lesson pack. You will be issued 4 "coupons" when the first request is confirmed. You will be able to use these coupons for subsequent requests in the pack. Please note that all requests related to this pack must be taken within 30 days of the confirmation date of the first request.

Подробности урока  

Interacting with English speaking guests can be difficult! Each country has its own set of unique vocabulary and the accents are hard to understand. 

In these lessons, you will learn how to:
  • Take a reservation over the phone
  • Take a food order
  • Assist with guest / customer requests and questions
  • Deal with guest / customer complaints
  • How to upsell 
  • How to reply to guest / customer feedback on social media
  • How to write an email
  • How to deal with difficult guests / customers
You will learn important vocabulary, pronunciation, tone and culture.
Currently Not Accepting New Students

Порядок отмены урока Cafetalk

Cancellation of pack lessons
• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack
• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the following policy.
Перед подтверждением запроса
• Вы можете отменить в любое время.

После подтверждения запроса
Больше, чем за 24 часа до начала урока→ Вы можете отменить в любое время.
За 24 часа до начала урока→ Возможна комиссия за отмену урока.
No-Show→ Возможна комиссия за отмену урока.
(первым делом свяжитесь с преподавателем, поскольку размер комиссии зависит от него.)

Профиль преподавателя  

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166

Lessons

56

Students

Yes
Katy_Ikeda
Available Times
Sun20:00-21:00
May change depending on week

About me Hello! I’m Katy, an English teacher from London and I began my career back in 2018 when I moved to Japan to be with my husband. I joined an international language school in Tokyo after work...

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Доступное время


Sun 20:00   21:00
Может меняться в зависимости от недели

※ Время отображается в часовом поясе Азия/Токио. При входе в систему поменяется на ваше местное время.

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