Cancellation of pack lessons
• 'Unstarted' lesson packs
(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack
(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)
Cancelling individual requests in a pack
• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the following policy.
Перед подтверждением запроса
• Вы можете отменить в любое время.
После подтверждения запроса
•
Больше, чем за 24 часа до начала урока→ Вы можете отменить в любое время.
•
За 24 часа до начала урока→ Возможна комиссия за отмену урока.
•
No-Show→ Возможна комиссия за отмену урока.
(первым делом свяжитесь с преподавателем, поскольку размер комиссии зависит от него.)
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