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Tutor Iain Shippey 's Column

7 C's in Difficult Conversations

Четверг, 7 Ноябрь 2024 r. 02:33

7 C's in Difficult Conversations:


Think about a recent tricky conversation that you had with someone. What was the hardest thing for you in that moment?


Roberta Chinsky Matuson in her book Can we Talk? Introduces 7 C's for managing difficult conversations:


Confidence

Clarity

Compassion

Curiosity

Compromise

Credibility 

Courage


Join this lesson to help think through what you need to say in a difficult conversation.


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