Original Material
Ester
Speaking on the phone
Speaking on the phone
Business and personal calls in English
Description
Introduction
Personal salutations and introduction of teaching method and time management during the lesson.
Discuss the student's office environment and placing the material in the student's every-day office/business environment.
Contents of the lesson
Sharing and scrutinising materials with the student
Taking and making a call
Asking for somebody specific and leaving a message for someone
Giving reasons for the call
Small talk on the phone
Taking messages and leaving messages
Writing down names (spelling) and numbers
Asking for information
Making an appointment or arrangements
Making a request and promising action
Ending the call
New vocabulary
End of the lesson: role play and pronunciation
Receive and give feedback
Cafetalk's cancellation policy
Before request is confirmed (fixed)
• Cancellation possible at any time without charge.
After request is confirmed (fixed)
• More than 24 hours before lesson start time.→ Cancellation is possible at any time.
• Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
• No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
• Cancellation possible at any time without charge.
After request is confirmed (fixed)
• More than 24 hours before lesson start time.→ Cancellation is possible at any time.
• Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
• No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
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