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Shaun C
Business English - Customer Service
Business English - Customer Service
Let's look at some of the ways we can keep our customers happy with good interactions and dealing of customer complaints.
Material
Description
Are you in the customer service department? Let's work on our skills in dealing with customers!
Vocabulary and Phrases: Customer satisfaction, complaint, feedback, service recovery, loyalty.
Vocabulary and Phrases: Customer satisfaction, complaint, feedback, service recovery, loyalty.
Skills: Handling customer complaints, ensuring customer satisfaction, improving service quality.
Practice Scenarios: Role-playing customer service interactions.
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• Cancellation possible at any time without charge.
After request is confirmed (fixed)
• More than 24 hours before lesson start time.→ Cancellation is possible at any time.
• Less than 24 hours before lesson start time.→ The tutor may take a cancellation fee.
• No-Show→ The tutor may take a cancellation fee.
(Please check with the tutor for details.)
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