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Katy_Ikeda Customer Service English - Hotels and Restaurants

Customer Service English - Hotels and Restaurants

50min 1,600 Points

Skype Lesson

Do you work in an international hotel or a restaurant, and you lack the confidence to speak to English speaking guests? Then this is the lesson for you!

Description  

Interacting with English speaking guests can be difficult! Each country has its own set of unique vocabulary and the accents are hard to understand. 

In these lessons, you will learn how to:
  • Take a reservation over the phone
  • Take a food order
  • Assist with guest / customer requests and questions
  • Deal with guest / customer complaints
  • How to upsell 
  • How to reply to guest / customer feedback on social media
  • How to write an email
  • How to deal with difficult guests / customers
You will learn important vocabulary, pronunciation, tone and culture.
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Katy_Ikeda
Available Times
Sun20:00-21:00
May change depending on week

About me Hello! I’m Katy, an English teacher from London and I began my career back in 2018 when I moved to Japan to be with my husband. I joined an international language school in Tokyo after work...

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Available Times

Sun 20:00 –   21:00
May change depending on week

※ Times are shown in Asia/Tokyo. They'll convert to your timezone when you log in.

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