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Tutor Iain Shippey 's Column

2024-11-07

7 C's in Difficult Conversations:

Think about a recent tricky conversation that you had with someone. What was the hardest thing for you in that moment?

Roberta Chinsky Matuson in her book Can we Talk? Introduces 7 C's for managing difficult conversations:

Confidence

Clarity

Compassion

Curiosity

Compromise

Credibility

Courage

Join this lesson to help think through what you need to say in a difficult conversation.

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